User Data Protection

Privacy Policy Winbox05 – Malaysian User Data Protection

Your privacy is our priority. This document clearly explains how winbox05 collects, uses, stores and protects your personal information as a user of our platform.

Last updated: 1 January 2026  |  Bahasa Malaysia Version

Six Data Protection Commitments of Winbox05

The winbox05 privacy policy is built on six core principles that ensure your personal data is always protected and never misused.

Full SSL 256-bit Encryption

All data transmitted between your device and winbox05 servers is protected by SSL 256-bit encryption — the same security standard used by banking institutions.

No Sale of Data to Third Parties

Winbox05 has never sold, rented, or exchanged users' personal data to any third party for marketing or commercial purposes.

Data Control Is in Your Hands

You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or our support team.

Secure & Limited Data Storage

Your data is stored on servers protected by multi-layered firewalls. Only authorised staff with a legitimate business need are granted access to user data.

Immediate Data Breach Notification

In the event of any security incident involving user data, winbox05 will notify affected users within 72 hours of the incident being detected.

Malaysia PDPA Compliance

Winbox05 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing practices comply with local legal requirements.

This Privacy Policy provides a comprehensive overview of winbox05's data protection practices. By using the winbox05 platform, you agree to the collection and use of information as described in this document. We encourage you to read the full document to understand your rights and the protections available to you.

1

Privacy Policy Introduction and Scope

Winbox05 ("we", "Platform") is committed to protecting the privacy of our users. This Privacy Policy applies to all users who access or use winbox05 services, including the website at winbox05.net and the winbox05 mobile app for Android and iOS.

This document explains what types of information we collect, the purposes for collection, how we store and protect it, and your rights as a user regarding your personal data. We have written this policy in clear, plain English so every user can genuinely understand their rights without having to wade through complex legal jargon.

This Privacy Policy should be read alongside Terms and Conditions winbox05. In the event of any conflict between the two documents regarding privacy, this Privacy Policy shall prevail.

2

Types of Personal Data We Collect

Winbox05 collects information necessary to provide safe and quality services. The following are the categories of data we collect:

Data Category Example Information Main Purpose
Identity Data Full name, date of birth, identification card number KYC identity verification, fraud prevention
Contact Data Email address, phone number, mailing address Account communications, security notices
Financial Data Bank account number, e-wallet owner name Deposit and withdrawal processing
Usage Data Login records, betting history, game preferences Service improvement, fraud prevention
Technical Data IP address, device type, operating system, web browser Security, technical improvements

We only collect data necessary for specific purposes. Winbox05 does not collect sensitive data such as medical information, religious beliefs, or users' political views.

3

How We Use Your Personal Data

Data collected is only used for clearly stated purposes within the scope of winbox05's service requirements. The following are the primary purposes for data use:

Account Management and Services

  • Creating and managing winbox05 user accounts
  • Processing deposits, withdrawals and in-platform transactions
  • Verifying user identity through mandatory KYC processes
  • Providing effective customer support when needed

Security and Fraud Prevention

  • Detecting and preventing unauthorized access, fraud and money laundering
  • Monitoring suspicious activity that may affect other users
  • Complying with legal requirements and anti-money laundering (AML) regulations

User Experience Improvement

  • Analyzing usage patterns to improve platform design and functionality
  • Personalizing game recommendations based on your preferences (without disclosing data to third parties)
  • Sending important update notices about your account, security and promotions you have chosen to receive
4

Data Sharing with Third Parties

Winbox05 does not sell, rent, or disclose users' personal data to third parties for commercial or marketing purposes. However, there are limited situations where data sharing is required:

  • Payment providers: Minimum required transaction data is shared with payment service providers (DuitNow, FPX, Touch 'n Go, Boost, GrabPay) to process your transactions.
  • Technology providers: Selected technology partners who help operate our platform (e.g. cloud services, cybersecurity), subject to strict confidentiality agreements.
  • Legal requirements: Winbox05 will disclose data where required by court order, regulatory directive, or applicable legal obligations in Malaysia.
  • Platform protection: Minimal information may be shared with identity verification and fraud prevention partners to protect the overall security of the platform.

All third parties we work with are bound by strict confidentiality and data protection agreements. They are not permitted to use winbox05 user data for any purpose other than what is specified in their agreement with us.

5

Data Security Measures

Winbox05 continuously invests in security infrastructure to ensure your data remains protected at all times. The security measures we have implemented include:

  • SSL 256-bit Encryption for all communications between user devices and our servers
  • Data encryption at rest – sensitive data such as financial information and identity documents is stored in encrypted format
  • Role-based access control – only staff with specific job requirements may access user data, with a full audit trail maintained
  • 24/7 Security Monitoring – automated threat detection systems and a human security team monitoring the platform around the clock
  • Regular security audits – penetration testing conducted periodically by independent third-party security experts
  • Two-factor authentication (2FA) available for all user accounts as an added layer of protection

While winbox05 takes all reasonable steps to protect your data, no system can guarantee 100% absolute security. You are also responsible for keeping your password and devices secure.

6

Cookies, Analytics and Tracking Technologies

Winbox05 uses cookies and similar technologies to enhance the user experience and ensure the platform functions smoothly.

Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
  • Preference Cookies: Saving your preferences such as language, theme and display settings for a better experience.
  • Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes. This data is processed in aggregate and does not identify individuals.

You can manage cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the winbox05 platform.

7

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by winbox05:

Right of Access

Requesting a copy of the personal data we hold about you at any time.

Right to Rectification

Correcting inaccurate or outdated personal data via account settings.

Right to Erasure

Requesting the deletion of your account and personal data, subject to legal requirements.

Right to Data Portability

Downloading a copy of your data in a machine-readable format.

Right to Withdraw Consent

Withdrawing consent for data processing for marketing purposes at any time.

Right to Object

Object to the processing of your data for specific purposes you have not consented to.

To exercise any of the rights above, contact the winbox05 support team via live chat or email. Requests will be processed within 14 business days.

8

Data Retention Period

Winbox05 retains your personal data for as long as your account is active and for the period required after account closure to fulfil legal and operational obligations.

  • Financial transaction records: Retained for 7 years in accordance with Malaysia's financial regulatory requirements.
  • KYC and identity verification records: Retained for 5 years after account closure or the date of the last transaction.
  • Usage data and activity logs: Retained for 2 years for security and fraud prevention purposes.
  • Marketing data: Deleted immediately upon withdrawal of consent or upon request for deletion.

After the retention period expires, your data will be securely deleted or anonymized so it can no longer be personally linked to you.

9

Changes to the Privacy Policy

Winbox05 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any material changes will be communicated to users via:

  • Email notification to your registered email address at least 14 days before any changes take effect
  • Notices displayed prominently on the winbox05 platform homepage
  • Push notifications via the winbox05 mobile app

The "Updated" date at the top of this document indicates when this policy was last revised. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

10

Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a data protection concern, please contact us:

  • Privacy Email: [email protected] – for specific enquiries related to data and privacy
  • General Support: [email protected] – for general enquiries about your account and the platform
  • Live Chat: Available 24/7 on the winbox05 platform for immediate assistance
  • FAQ: Visit page FAQ for answers to frequently asked questions

All privacy-related inquiries will be responded to within 3 business days. For requests relating to user rights (data access, correction or deletion), the processing time is 14 business days.

Your Data Is Safe with Winbox05

Register a free account today and enjoy an online entertainment platform that puts your privacy and security first.

SSL 256-bit Encryption No sale of data to third parties Complying with Malaysia's PDPA
Bahasa Melayu